– Last updated on March 7th, 2019 –
You Fun Travel Respects Your Privacy. We understand that how we collect, use, disclose and protect your information is important to you.
The policy stated below is applicable to You Fun Travel and youfuntravel.co.
Privacy is considered to be an important personal right and consequently, all due respect towards each user’s privacy is an essential part of YFT’s policy. We are committed to protecting your privacy and pledge ourselves to be worthy of your trust. We assure you that we will never disclose any of your registration information and other personal details to a third party except:
- with your express permission.
- as required by law or regulatory bodies.
- if deemed necessary for your protection or that of the public at large including the protection of the integrity and copyright of the YFT trademark.
- in accordance with correlative YFT’s regulations and other criteria.
- under other circumstances that YFT deems necessary
YFT accepts no legal responsibility for any loss caused by any or all of these above-mentioned circumstances. You will have sole responsibility for any loss attributed to your willing disclosure of your own personal information. YFT undertakes to preserve the privacy of any personal details at all times as well as after the termination of your membership. YFT retains the right to vary this policy at any time without prior notice.
Depending on the circumstances, in the course of providing a service to you, You Fun Travel may collect and hold personal information such as: your name, date of birth, gender, postal address, telephone number, email address, passport details, medical information and travel insurance details (where applicable); details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries; and any additional information relating to you that you or a third party has provided to us directly or indirectly through our travellers’ or agents’ phone enquiry lines, websites, online presence, customer surveys or to our in-store or other representatives.
Information that we collect (such as about your health or religion) may be considered “sensitive information”. We collect it to provide you with our services, cater to your needs or act in your interest, and we are only prepared to accept sensitive information on the condition that we have your consent.
If you visit our website, we may also collect information that is not personal information to improve the experience for our customers. This information may include the pages you visit, your IP address, browser type and language, and the date and time of your visit. We cannot identify you individually from this information. Some of this information is collected using cookies.
When you are travelling with us, we may take video and images of you that may be used in brochures, in our advertising or on our website. All participants of You Fun Travel trips authorise us to use his/her image (such as a photograph, videotape, film or pictorial representation or recorded voice). If you do not wish for this to happen, please notify us in writing using the contact details below.
How do we collect personal information?
You may volunteer this information when you request information from us, contact us (and vice versa), make a booking, register interest for and/or enter a competition, subscribe to one of our newsletters, use our website(s)/apps, link to or from our website(s)/apps, connect with us via social media, by speaking to a consultant in-store or any other engagement we or our business partners have with you.
- We may also receive the information from a third party, for example:
- from people making travel bookings on your behalf;
- from market research and data companies contracted by us to obtain information so that we may improve and market our products and services;
- from other companies within You Fun Travel and our related overseas entities;
- from partners performing services on our behalf; and
- your insurer, their agents or medical staff may disclose relevant information and sensitive personal information with us in circumstances where we/they need to act on your behalf or in the interest of passengers or in an emergency.
We will update your information whenever we can to keep it current, accurate and complete.
You represent and warrant to us that you have obtained all required consents and are fully authorized to disclose all personal information you provide to us including without limitation personal information of your friends and family members provided in connection with making travel bookings.
Who do we use or disclose your information?
You Fun Travel may collect, use or disclose your personal information, either directly or through our agency and booking partners, for the purposes of offering or booking travel services on your behalf, such as your name, age, address, phone number, e-mail address, emergency contact information, passport information, travel medical information (where required), insurance details, ISIC information (where applicable), nationality, residency, nutrition preferences, trip evaluations, travel and accommodation preferences, comments you provide us, trip destination information, and payment-related information. This personal information enables us to provide you with trip information, book flights, accommodations, process payments, and provide similar travel services.
If you book a You Fun Travel trip, You Fun Travel may rely on local service providers. Please be aware that You Fun Travel may be required to provide certain personal information to our service providers for the purposes of delivering your experience. For example, if you book flights through You Fun Travel, we will be required to provide certain personal information to the airline for the purposes of securing your ticket. When you book travel services with us, you consent to the collection, use and disclosure of your personal information by You Fun Travel—and the corresponding collection and use by the relevant travel partners or suppliers—for the purposes of administering and delivering the travel services you requested. Your personal information may also be used for the purposes of:
- Enabling us to better understand your needs as a customer and determine eligibility for our products and services;
- Informing you about our products and services, or those of our partners that we believe may be of interest to you (provided that we have received valid consent from you if such consent is required);
- Providing ongoing service and support, including resolution of any issues with the services or products you request from You Fun Travel;
- Ensuring the safety and security of our passengers and products;
- Carrying out internal accounting and administration of our business;
- Complying with laws, regulations, and immigration requirements.
Travel Agents and Agencies
You Fun Travel collects personal information (as described above) from agents and agencies as required to book You Fun Travel’ trips and be properly credited for such booking.
Service Provider Arrangements
In addition to the third party travel suppliers outlined above, You Fun Travel may transfer your personal information to third parties who provide services on our behalf. For example, we may use service providers to authorize and process payments, host our customer service operations, serve advertisements on our website, send email or other communications, or run our contests and promotions. Your personal information may be maintained and processed by our service providers in the US or other jurisdictions. For information about the policies or practices of our service providers, please contact us at the email address above. Our service providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose your personal information for their own purposes.
Sale of Business
We may transfer any information we have about you as an asset in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of You Fun Travel or as part of a corporate reorganization or other change in corporate control.
Legal and Compliance
You Fun Travel and our service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required or permitted by applicable law. We may also disclose personal information where necessary for the establishment, exercise or defence of legal claims and to investigate or prevent actual or suspect loss or harm to persons or property.
You Fun Travel website uses “cookies” that our website can send to your browser to be stored on your computer so that we can recognize your computer when you return. If you have registered with our website, cookies may provide us and our service providers with information that we will use to personalize our website in accordance with your preferences. Most web browsers allow you to modify your settings to notify you when you receive a cookie or to reject cookies entirely. If you decide not to accept cookies from our website, you may not be able to take advantage of all of its features.